The Patient Access Scheduler Will Be Responsible For Clerical And Reception Duties Associated With Patient Scheduling And Registration. The Patient Access Scheduler Will Handle A Large Volume Of Incoming Calls And Navigate Between Multiple Systems To Schedule With Various Departments. This Person Will Be The First Point Of Contact With Patients And Ensure Their Needs Are Met. This Person Will Be Working In A Fast-Paced Environment Where They Will Be Expected To Display Strong Customer Service And Communication Skills To Properly Assist Patients.
The Successful Candidate Will Need To Be Highly Organized And Dedicated To Customer Service.
Responsibilities: First Point Of Contact Interacting With Patients Over The Phone Or In Person. Handles A High Volume Of Incoming Calls. Schedules Patient Visits And Procedures For Multiple Hospitals And Outpatient Centers Which Involves Coordinating And Adhering To Many Departments And Their Clinical Protocols.
Responds To Questions And Concerns And Directs Them To Appropriate Location Or Department. Provides On-Going Communication With Clinical Staff Regarding Real-Time Patient Status. Collaborates With Medical Staff And Their Associates To Optimize Efficiency And Effectiveness In Scheduling. Multitasks Between Several Different Technology Systems To Complete Functions. Collects And Enters All Necessary Demographic, Clinical, Billing And Insurance Information From Patients Or Responsible Parties.
...Information Technology expertise Strong Customer Service skills Excellent problem-solving abilities Effective communication skills Ability to work independently and remotely Certifications in relevant IT fields (e.g., CompTIA, Cisco) would be beneficial...
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