Service Technician - Fire/Security Systems Job at Relapath LLC, Arlington Heights, IL

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  • Relapath LLC
  • Arlington Heights, IL

Job Description

Relapath is currently looking for a Service Technician for Fire and Safety Systems in Arlington Heights, IL. This is a full-time, direct-hire position with competitive compensation and excellent benefit package.
Key skills:

  1. 1-2 years experience servicing and repairing fire and security systems

  2. Ability to document records and reports of assessments/audits of systems

Key Responsibilities:

  • Assist in the service of security and fire systems hardware.

  • Collaborate with team members to ensure compliance with regulatory requirements.

  • Adhere to all company policies and industry regulations.

  • Assist in creating documentation and reports for security assessments and audits.

  • Accurately maintain inventory records for all hardware.

  • Maintain tools, vehicles, and equipment and keep parts and supplies in order.

  • Provide excellent customer service by responding to support requests promptly and professionally, ensuring user satisfaction.

  • Performs other related duties as assigned.

Performance Objectives

  • Complete assigned training modules and certifications within specified timelines.

  • Deliver quality service and support that meets or exceeds customer expectations.

  • Maintain timely and accurate service documentation.

Qualifications:

  • High school diploma or equivalent required.

  • Valid driver’s license and clean driving record.

  • 3+ years of experience in a service role supporting fire systems, security systems, access control systems, and CCTV systems.

  • Experience servicing Kidde, DMP, Digital Watchdog, Notifier, and AiPhone preferred

  • NICET 1

Key Traits for Success:

  • Familiarity with iPhone/iPad and best practices.

  • Strong problem-solving and analytical skills.

  • Excellent communication and interpersonal abilities.

  • Ability to work well in a team environment.

  • Eagerness to learn and adapt to using hand and power tools.

  • Attention to detail and commitment to accuracy.

  • Time management and organizational skills.

Job Tags

Full time

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