Server Job at Blackhawk Country Club, Danville, CA

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  • Blackhawk Country Club
  • Danville, CA

Job Description

Blackhawk Country Club is seeking a qualified Server who possesses a passion for providing exceptional guest services and has a strong understanding of the food industry. As a Server, you will play a key role in creating memorable dining experiences for our guests by delivering high-quality service and ensuring their needs are met promptly and efficiently. Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Menu Knowledge: Understanding the menu items, ingredients, preparation methods, and any potential allergens or dietary restrictions to answer guest questions and make recommendations.
  • Beverage Knowledge: Knowing the drink menu, including alcoholic and non-alcoholic options, wine pairings, and cocktail ingredients.
  • Food Safety and Sanitation: Understanding proper food handling procedures, health regulations, and sanitation practices to prevent contamination.
  • Special Requests and Allergies: Awareness of common dietary preferences (e.g., gluten-free, vegetarian, vegan) and allergens (e.g., nuts, dairy) and knowledge of how to accommodate them.
  • Upselling Techniques: Understand and use techniques for promoting specials, recommending high-margin items, and suggesting add-ons (like appetizers, desserts, or additional drinks) to increase check averages.
  • Point of Sale (POS) Systems: Proficiency in using the POS system to place orders, process payments, and manage guest checks efficiently.
  • Table Etiquette and Service Standards: Knowledge of appropriate table settings, serving sequences, and etiquette (e.g., serving from the left, clearing from the right).
  • Greeting Guests: Welcoming guests promptly and courteously.
  • Serving Food and Beverages: Delivering food and drinks to guests following service etiquette, ensuring proper presentation and correct orders.
  • Checking back: Regularly checking on guests throughout their meal to ensure satisfaction, refilling drinks, and addressing any concerns or special requests.
  • Processing Payments: Handling guest payments, managing cash transactions, and processing credit card payments accurately.
  • Handling Complaints: Addressing guest complaints or issues professionally and promptly. Notify the manager of any unsatisfactory comments or issues.
  • Maintaining Cleanliness: Ensuring that the dining area, server stations, remain clean and organized throughout the shift.
  • Team Collaboration: Coordinating with kitchen staff, bartenders, and other servers to ensure timely and efficient service, including handling large groups or events.
  • Stocking and Inventory: Restocking supplies such as napkins, utensils, condiments, and beverages at server stations to prepare for service.
Minimum Qualifications (Knowledge, Skills, and Abilities)
  • Previous experience in the food service industry is preferred 1+ year.
  • Strong communication skills.
  • Familiarity with POS systems is advantageous.
  • Strong knowledge of guest services principles and practices within a restaurant setting.
  • Ability to handle cash transactions accurately and responsibly.
  • Excellent time management skills to prioritize tasks effectively in a busy environment.
  • A commitment to maintaining high standards of cleanliness and sanitation in accordance with health regulations

Job Tags

Part time, Shift work

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