Job Description

Overview

Northside Hospital is award-winning state-of-the-art and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Responsibilities

Processes complaints and concerns brought forward by patients families and visitors. Serves as the initial representative for the organization during the grievance process and identifies options for resolution. Provides direct intervention with staff/patient/family conflict; acts as internal and external resource for referrals to meet customers needs. Makes recommendations for process improvement on behalf of customers to increase the level of patient satisfaction. Maintains direct contact with patients of all ages families and visitors to provide emotional support assistance and the hospital grievances. The duties of this position require the exercise of courtesy and patience in speaking with patients families and others to maintain sound public relations.

Schedule: As-needed basis primarily for weekend coverage with occasional weekday shifts

Qualifications

1. High School diploma or equivalent education (GED) or post-secondary education
2. Two (2) years of experience in an occupation requiring advocacy public relations customer service or in a medical setting
3. Ability to type a minimum of 30 words per minute

PREFERRED

1. Associates Bachelors or Masters Degree in Social Science Business Administration Health Administration Education or related field
2. Demonstrated knowledge and skill with the Microsoft Office Suite application (specifically Microsoft Word Microsoft Excel and Microsoft Teams)
3. Functional knowledge of patient registration electronic health record and other patient information software/applications
4. Bilingual (Spanish preferred)
5. Strong interpersonal organizational and customer service skills
6. Excellent written and oral communication skills
7. Strong problem-solving skills and ability to work independently

Work Hours:

8am - 5:30pm

Weekend Requirements:

Yes

On-Call Requirements:

No

Required Experience:

Unclear Seniority

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