Job Description

DISCOVER A CAREER WITH CU*SOUTH

At CU*SOUTH, we're more than just a Credit Union Service Organization (CUSO); we're a community united by a mission to strengthen and grow credit unions everywhere. Every role within our organization is backed by our steadfast philosophies - from our team who bring years of professional experience to our dynamic, customer-focused culture that's rooted in responsiveness and loyalty. Our working environment celebrates those who can pivot, innovate, and act swiftly, ensuring we remain at the forefront of the credit union industry. 

Joining CU*SOUTH isn’t merely about finding a job—it’s about discovering a purpose. Here, you’ll have the opportunity to evolve professionally and personally, backed by a supportive team that is unafraid to be progressive. Working for a CUSO, especially one as dedicated as CU*SOUTH, offers a unique chance to serve. With us, you’re not just contributing to our growth; you’re actively playing a role in elevating the credit union community, impacting countless members and institutions alike. Become a part of our team, where service and growth go hand in hand, and craft a fulfilling career that truly makes a difference. 

PURPOSE

The Accounting Specialist functions as a key part of the CUinBalance team that provides daily, monthly, and quarterly back-office accounting duties for credit union partners. The Accounting Specialist works closely with credit union partners to provide accounting support and training when needed.

ESSENTIAL JOB FUNCTIONS

1. Complete daily accounting work including, but not limited to, daily balancing and exception processing. Manage to critical deadlines as required by client.
2. Reconcile various accounts for clients as assigned.
3. Provide timely, professional and appropriate communication to clients and management. Be the front-line touch point for clients and provide feedback as needed to accountants and managers.
4. Take responsibility for increasing job knowledge, familiarity with credit union operations, training and problem-solving skills.
5. Properly and effectively track time spent, detailed task management, and project statuses within established Project Management software in accordance with documented policy and standards.
6. Maintain a positive contribution as a member of the CUinBalance team and complete all tasks assigned by management to meet team objectives.
7. Other duties as assigned.

SERVICE LEVEL AGREEMENT

Internal

1. Uphold CU*SOUTH Code of Conduct and PRAISE Core Values
2. Provide same-day response to all internal inquiries received by noon that day, provide next day response to all others, establishing priority to urgency on all requests
3. Provide internal support to all CUSO Development lines of business accordingly, to advocate and encourage internal collaboration

External

• Uphold CU*SOUTH Code of Conduct and PRAISE Core Values

JOB QUALIFICATIONS

1. High School graduate or equivalent is required.
2. Prior job experience in the credit union/banking back-office accounting is required.
3. Prior job experience in B2B client service and support is preferred.
4. Familiarity with credit union operations, regulations, and frontline job roles preferred.
5. Excellent written, verbal, and non-verbal communication skills is required.
6. Must be willing to travel to client sites to provide training and support as needed.
7. Ability to use discretion when dealing with sensitive or confidential data is non-negotiable.

WORK ENVIRONMENT & PHYSICAL ACTIVITIES

CU*SOUTH operates in a professional office building setting as well as remote sites. Some job assignments at CU*SOUTH are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. CU*SOUTH is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.

CU*SOUTH will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless doing so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify CU*SOUTH in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. CU*SOUTH , thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.

CU*SOUTH is willing to accommodate disabilities to the extent a credit union service organization can without impacting financial control or client service. CU*SOUTH is an Equal Opportunity Employer.

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